• How did you become aware of solar panels as an option?
• What convinced you to buy solar panels?
• Any ideological reasons?
• Any financial reasons?
• How long have you had the solar panels?
• How does their performance compare to your original expectations?
• Did you have any reservations about solar panels before buying them—for example: cost, reliability, etc.?
• What was the single biggest hurdle for you to buy and install them?
• During the installation process, did you interact with the city permitting department at all, or just with your contractor?
• After you decided to buy, and chose a contractor, how long did it take before you could actually generate electricity from the solar panels?
• Once the installation process began, did you have any pleasant or unpleasant surprises in terms of costs, delays, or other hassles?
• Now that you've installed solar panels, what recommendations or warnings would you give others who are considering buying?
• In your view, what's the single biggest hurdle for anyone who wants solar panels?
• In your view, what's the most important improvement governments can make for solar customers?
• In your view, what's the most important improvement solar contractors can make for customers?